Customer Service Advisor

Webber Hughes Ltd; Bury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Supportive team

Product training

Casual dress

Free parking

Team meals

Career development

Job summary

Webber Hughes Ltd in the United Kingdom is seeking a proactive customer service adviser to be the first point of contact for online shoppers. You will assist with orders, answer queries and resolve issues by phone, email and webchat. This is a small busy team role with a confident phone manner and good technical knowledge across multiple systems.

Hours: 4 weekdays 9am–5pm and Saturday 8am–3:30pm. Benefits include supportive team, training, casual dress, free parking, team meals and opportunities

Qualifications

• Previous customer service experience required.
• Ability to process orders and resolve complaints.
• Comfort with multi-channel support (phone, email, webchat).
• Enjoy working in a small busy team environment.

Responsibilities

• Provide friendly, informative first contact for customers via phone, email and webchat.
• Assist customers with orders and queries, and resolve issues to maintain service standards.
• Collaborate with a small team to manage workload and ensure timely responses.

Skills

Customer service experience

Phone support

Multitasking

Technical knowledge

Tools

CRM systems

Job description

• Do you have previous contact experience, ideally working within Ecommerce?
• Have you worked with customers to process orders, handle queries and resolve complaints via phone, email and webchat?
• Do you enjoy working in a small busy team environment where customer service is a priority over KPIs?

This is a great opportunity to work for a leading online retailer and provide friendly, informative first point of contact support to customers. Previous experience in a customer service role is essential along with a confident phone manner, good technical knowledge as multiple systems are used, the ability to multitask and work under pressure whilst maintaining standards.

Hours - 4 week days 9am - 5pm and Saturday 8am -3.30pm

Benefits include

• supportive team
• product specific training
• casual dress
• free parking
• team meals and social activities
• the chance to develop in a rapidly growing business