Customer Service Advisor Hybrid

ZipRecruiter; Liverpool; On-site; GBP 24,000; Full time

Job summary

A leading company in Liverpool is seeking Customer Service Advisors for a hybrid role, combining office and home working. The position offers a salary of £24,000, with responsibilities focused on inbound customer queries, ensuring professional service, and process improvements. Ideal candidates will have customer service experience and strong communication skills.

Benefits

28 days holiday + bank holidays

Annual bonuses

Company pension

Life insurance

Private medical insurance

Qualifications

• Experience within a customer service / contact centre role.
• Excellent written and verbal communication skills.
• Professional attitude and telephone manner.

Responsibilities

• Taking inbound calls, emails, or messages dealing with customer service queries.
• Accurate recording of information onto a live system.
• Resolution of customer enquiries based on competent working knowledge.

Skills

Communication

Customer Service

IT Skills

Job description

Job Description

Customer Service Advisor - Hybrid

Location: Liverpool / Home Based (50% office / 50% home working)

Salary: £24,000

Contract: Full time, Permanent

Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)

Benefits: 28 days holiday + bank holidays, annual bonuses, company pension, life insurance, private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service Advisors to work on an inbound Customer Service campaign. The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working).

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias; however, there will occasionally be a need to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be responsible for:

1. Taking inbound calls, emails, or messages dealing with a variety of customer service queries
2. Accurate recording of information onto a live system
3. Resolution of customer enquiries (oral and written) based on competent working knowledge
4. Query handling in response to customer requests with the support of clear information and processes
5. Striving to provide a professional service at all times
6. Identifying and implementing process improvements in your immediate area of work to enhance output and customer service

To be considered for the role of Customer Service Advisor, you must possess:

1. Experience within a customer service / contact centre role
2. Excellent written and verbal communication skills
3. A professional attitude and telephone manner
4. Basic IT skills

If you are interested in applying for this position, please apply immediately. Search is an equal opportunities recruiter, and we welcome applications from all suitably qualified applicants, regardless of their background, beliefs, or characteristics.