Customer Service Advisor

Movianto; Normanton and Altofts; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Normanton. In this pivotal role, you'll be the first point of contact for NHS Supply Chain customers, ensuring that essential medical supplies reach healthcare providers without delay. Your expertise in handling queries and resolving issues will directly impact patient care, making this position both rewarding and essential. With a permanent contract and a supportive work environment, this is an excellent opportunity for those passionate about customer service and healthcare. Join a team that values your contributions and offers a range of benefits to support your well-being and professional growth.

Benefits

Discounted Gym Membership

33 Days Annual Leave

Flexible Pay through Wagestream

Up to 4% Employer Pension Contribution

Life Assurance (2x Salary)

Access to 24/7 GP and Counselling

Cycle to Work Scheme

Exclusive Discounts via MyRewards

Qualifications

• Previous customer service experience is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Handle customer queries via telephone and email.
• Investigate and resolve delivery issues and order confirmations.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Tools

Microsoft Office

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare?
We're looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain. In this permanent role, you'll work 37.5 hours per week, ensuring essential medical supplies reach healthcare providers without delay. This will be a 12 month fixed-term contract.

Why join us?
* No weekend or Bank Holiday working
* Discounted gym membership
* 33 days annual leave (including Bank Holidays)
* Holiday purchase scheme
* Flexible pay through Wagestream
* Up to 4% employer pension contribution
* Life assurance (2x salary)
* Access to Simply Health, 24/7 GP, physiotherapy & counselling through our EAP
* Cycle to Work Scheme
* Exclusive discounts via MyRewards

Who we are
Movianto is a leading pharmaceutical supply chain partner, providing best-in-class logistics solutions for the pharmaceutical, biotech, medical device, and diagnostics industries.

Purpose of the role
As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto

1. Handling customer and client queries via telephone and email
2. Investigating and resolving queries such as:
1. Confirming orders
2. Delivery ETAs and late deliveries
3. Order cancellations, amendments, and backorders
4. Collections and delivery discrepancies
3. Liaising with Transport and Suppliers to identify preventative and corrective actions
4. Recording and processing collections, ensuring seamless communication with clients
5. Logging and managing client/customer incidents in line with procedures
6. Maintaining accurate records and working towards key performance targets
7. Participating in process improvement projects and internal/external calls
8. Ensuring all company quality procedures are followed at all times
9. Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto

1. Previous customer service experience
2. Strong verbal and written communication skills
3. Professional and courteous telephone manner
4. Competent in Microsoft Office and general computer skills
5. Ability to work under pressure and meet deadlines
6. A team player with excellent organisational skills
7. Strong attention to detail with accurate data entry skills
8. Passionate about delivering excellent customer service

If you're ready to take your customer service career to the next level while making a real difference in healthcare, we'd love to hear from you.

For more information or to apply, contact us at
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.