Customer Service Advisor

Russell Tobin; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A major UK High Street Bank is seeking a Customer Service Advisor to join its team in Newcastle upon Tyne. This role involves managing customer queries, logging contacts, and ensuring service standards are met. The position is contract-to-permanent with a competitive salary starting at £22,000 per year.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts on the provided case/call logging system.
• Resolve customer queries using relevant tools and systems.

Job description

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Customer Service Advisor, Newcastle upon Tyne

Client: Russell Tobin

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 99bffd8e2e99

Job Views: 14

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

What are we looking for in our Customer Service Advisor?

Customer Service Advisor - Newcastle - Contract to Perm - £22,000+ per annum.

Client is a major UK High Street Bank, looking for colleagues to join the customer service team.

Duties:

• Answer contacts promptly and professionally.
• Log/Validate all contacts on the provided case/call logging system.
• Resolve customer queries using relevant tools and systems.
• Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.
• Invoke Escalation Procedures within defined time frames.
• Complete desk-specific or ad-hoc requests/tasks/training.
• Ensure Quality standards are adhered to regarding both Cases & Calls.
• Proactively seek support from escalation team via appropriate methods as required.
• Escalate tickets to other resolution teams for validation and further escalation.
• Monitor ticket queues and handle tickets appropriately.
• Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
• Proactively contribute to the achievement of service desk SLA’s.