Customer Service Advisor

Blue Arrow; New Forest; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the customer service industry is looking for a Customer Service Advisor to join their team in Ringwood. The role involves responding to customer inquiries mainly through phone, email, and live chat, ensuring high-quality service delivery and improving customer experience.

Benefits

50% discount on More bus tickets

Pension scheme with Standard Life

Eye test vouchers and gym discounts

Charity involvement and fundraising days

Weekly dress-down days

Cycle to work scheme

£500 refer-a-friend bonus

Recognition and reward schemes

Qualifications

• Confident using IT systems; basic Excel and Word knowledge is a plus.
• Excellent communication, numeracy, and literacy skills.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Resolve queries efficiently using internal systems.
• Deliver high standard of customer service at all times.

Skills

Communication

Problem Solving

Numeracy

Literacy

Basic IT skills

Job description

Customer Service Advisor (JO-2506-65716) Ringwood, England

Salary: GBP12.21 - GBP12.21 per hour

Role: Customer Service Advisor
Location: Ringwood, BH24
Hours: Full time, 40 hours per week
Shifts: Contracted hours between 7:00am – 10:00pm, Monday to Sunday (Typical shifts for this role between 7.00am – 6.00 pm)
Contract Type: Permanent
Salary: £12.21 per hour

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are recruiting for an enthusiastic and driven individual to join our team as Contact Centre Advisor based in Ringwood.

You’ll be the first point of contact for customers of our exciting clients, covering a wide range of magazine collections—from comic heroes and crafts to sci-fi, sports, and military history. Your role will involve handling customer queries via phone, email, live chat, and social media, ensuring every interaction is professional, friendly, and solution focused.

Key Responsibilities

• Respond to customer enquiries via phone, email, live chat, and social media
• Resolve queries efficiently using our internal systems
• Deliver a high standard of customer service at all times
• Collaborate with team members to continuously improve the customer experience

What We’re Looking For

• Confident using IT systems; basic Excel and Word knowledge is a plus
• Excellent communication, numeracy, and literacy skills
• A positive telephone manner and strong problem-solving abilities
• Previous customer service or call centre experience is desirable but not essential

Hours:

• A rota is supplied every two weeks with your working hours.
• Typical working hours for this role are 7.00am – 3.30pm, and 9.30 am – 6.00 pm. Contracted hours are 7.00am – 10.00pm Monday to Sunday.
• You occasionally may be required to cover weekends when required by the business.
• The weekend shift will cover the hours between 9.00am-5.30 pm

Why Join Our Team?

• A fun, sociable, and supportive team culture
• Career development opportunities with salary progression
• Full training and ongoing support provided
• Flexible working hours with weekend availability post-training
• Generous benefits including:

o 50% discount on More bus tickets
o Pension scheme with Standard Life
o Eye test vouchers and gym discounts
o Charity involvement and fundraising days
o Weekly dress-down days
o Cycle to work scheme
o £500 refer-a-friend bonus
o Recognition and reward schemes

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