Account Manager

Bluetownonline; London; Remote; GBP 38,000 - 45,000; Full time

Job summary

A not-for-profit organization is seeking a passionate Account Manager to strengthen partnerships with education providers nationwide. This fully remote role involves managing client relationships while driving new business opportunities. Ideal candidates will possess significant experience in account management and a commitment to enhancing education and skills development across the UK.

Qualifications

• Experience in account management or business development.
• Proven success in client retention and revenue growth.
• Familiarity with the education and training sector.

Responsibilities

• Manage a portfolio of 20 clients, enhancing relationships and driving satisfaction.
• Identify new business prospects in education-related areas boosting service uptake.
• Collaborate with internal teams to meet client needs and ensure accurate records.

Skills

Communication

Client Retention

Business Development

Relationship Management

Tools

CRM systems

Job description

Job Title: Account Manager

Location: Fully Remote

Salary: £38,000 - £45,000 per annum based upon experience plus commission and comprehensive benefits

Job Type: Permanent, Full-Time

We are looking for a dynamic and relationship-driven Account Manager to grow and support our network of accredited education and training providers across the UK. This is a pivotal, customer-facing role responsible for managing an assigned portfolio of 20 existing customers, including universities and learning providers, while also driving new business development.

You will be given a portfolio of 20 existing clients and will be expected to grow and deepen these relationships by becoming a critical business partner going above and beyond to deliver outstanding service and unlock new opportunities for collaboration. At the same time, you will focus on identifying and securing new customers to expand our network and impact.

In this role, you will manage and nurture relationships with education and training providers, promote and sell Tech Industry Gold accreditation, and support growth into new areas such as bootcamps and CPD opportunities. You will also contribute to the development and delivery of our wider customer engagement strategy, ensuring we remain responsive, innovative, and impactful in everything we do.

The successful candidate will be passionate about education and skills development, commercially savvy, and relationship-oriented. Strong communication skills and a proactive, service-first approach are essential.

You will work closely with all members of the team including the CEO and play a key role in helping shape the future of the tech skills ecosystem in the UK.

This company is a not-for-profit organisation which brings together employers and educators to develop the digital talent industry needs. Our work includes the accreditation of training which meets industry priority needs, delivering innovative support services for learning providers, and issuing digital credentials (online badges) confirming the skills of those successfully completing accredited programmes.

Key Responsibilities:

• Establish and nurture trusted relationships with educational institutions and training providers, promoting Tech Industry Gold accreditation across various programmes
• Manage a personal portfolio of approximately 20 providers, ensuring satisfaction, engagement, and support through onboarding, accreditation, and renewals
• Identify and pursue new business opportunities in growth areas such as bootcamps and CPD programmes while upselling and cross-selling to existing partners
• Serve as a trusted advisor by aligning our company's offerings with partners' strategic objectives and representing us at events across the UK
• Collaborate with internal teams to meet partner needs effectively, maintain CRM records, and support impact reporting and metrics

Skills, Knowledge and Expertise:

Essential Knowledge and Experience:

To be successful in this role, candidates should demonstrate the following experience:

• Proven experience in account management, client success, or business development, with success in client retention and revenue growth
• Demonstrated ability to develop new business through prospecting, pitching, and deal closure
• Familiarity with the education and training sector, plus collaboration with internal teams to deliver client solutions
• Proficiency in CRM systems, digital tools, and excellent communication skills for proposals and stakeholder engagement

Desired Knowledge and Experience:

• Existing relationships within the UK higher education or vocational training sectors, particularly with universities, colleges, or independent training providers
• Previous experience working with or promoting education accreditations, frameworks, or quality assurance schemes
• Experience in launching or scaling new products or services in the education or skills development space
• Familiarity with government-funded skills programmes such as bootcamps, apprenticeships, or CPD initiatives

Additional Information:

This is a full-time role and home based. You can be based anywhere in the UK, with occasional travel across the UK.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

The salary range for this role is £38,000 - £45,000 per annum based upon experience plus commission and comprehensive benefits.

To apply for this role, please click below on the 'Apply Now' button.

Candidates with experience of: Business Development Manager, Account Executive, BDM, Senior Business Development, B2B, Account Executive, Sales Account Manager, Account Manager, Senior Account Manager, New Business Sales Executive, Key Account Manager, Sales Team Leader may also be considered for this role.