Customer Service Advisor

Wellocks; Nelson; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK food distributor is seeking a Customer Service Advisor to join their Chef Support Team in Nelson. The role involves providing excellent support to restaurant customers via phone and email, maintaining a professional approach in a fast-paced environment. Candidates should be methodical, detail-oriented, and possess strong communication skills, ideally with IT literacy.

Qualifications

• Methodical with excellent organisational skills.
• Strong attention to detail and ability to produce high quality work.
• Excellent verbal and written communication skills.

Responsibilities

• Answer customer support messages promptly via telephone or email.
• Maintain up to date knowledge of company rules and policies.
• Accurately record and log interaction with customers.

Skills

Organisational skills

Attention to detail

Communication

IT literacy

Tools

Microsoft Office

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Wellocks

- United Kingdom -- England -- North West England -- Lancashire -- Nelson

Job Type

Permanent

Customer Service Advisor - Competitive Salary - Nelson, Lancashire

About the role

This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast paced environment, whilst still maintaining a professional and friendly approach.

What you will do:

• Answer customer support messages via telephone or email promptly, to enhance customer service experience.
• Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
• Keep sensitive information and financial records private and confidential.
• Work to maintain best practices for efficient communication with customers.
• Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delated deliveries and be able to inform the customer properly.
• Address customer questions about new products, services, promotions or sales.
• Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
• Contribute to bottom line sales by increasing customer satisfaction.
• Carry our other roles within the department as and when needed.

What you will need:

• Methodical with excellent organisational skills.
• Strong attention to detail with the ability to produce high quality & highly accurate work.
• Able to work well under pressure and to tight deadlines.
• Ability to work under your own initiative with minimal supervision.
• Excellent verbal and written communication skills.
• IT literate with Microsoft Office knowledge inc. Excel.
• Flexible and professional approach.
• A team player with a strong ‘can do’ attitude.

About us

Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service.

From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients.

We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.

Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully. We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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