Customer Service Advisor

People Solutions Group; Motherwell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in Motherwell seeks two Customer Service Advisors for a 12-week temporary assignment. This role offers full-time hours, a supportive team environment, and the opportunity to gain valuable experience. Successful candidates will demonstrate strong communication skills and have previous customer service experience.

Benefits

Weekly pay with holiday entitlement

Free on-site parking

Supportive, friendly team environment

Full training provided

Qualifications

• Previous customer service experience in retail or call centre.
• Strong verbal and written communication skills.
• Ability to work well under pressure with a positive attitude.

Responsibilities

• Deliver customer service via phone, email, and live chat.
• Manage customer queries and complaints efficiently.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Multi-tasking

Job description

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Customer Service Advisor – Temporary Opportunity (2 Additional Vacancies)

Shift: Rota basis across Monday to Saturday (8:00 AM – 6:00 PM) and Sundays (8:30 AM – 5:00 PM)

Location: Motherwell

Pay Rate: £12.75 per hour

People Solutions are delighted to support one of our well-established clients in Motherwell, who are looking for two additional Customer Service Advisors to join their team on a 12-week temporary assignment.

This is a fantastic opportunity for individuals with strong communication skills who enjoy working in fast-paced, customer-focused environments.

What is on offer?

• Full-time hours on a flexible rota
• Weekly pay with holiday entitlement
• Supportive, friendly team environment
• Gain valuable experience with a market-leading organisation
• Free on-site parking

Key Responsibilities

• Deliver excellent customer service via phone, email, and live chat
• Manage a variety of customer queries and complaints efficiently
• Provide accurate product and service information
• Meet individual and team performance targets
• Liaise with internal departments to resolve customer issues
• Maintain clear and accurate records of customer interactions

What we are looking for

• Strong verbal and written communication skills
• Previous customer service experience (retail, call centre, or fast-paced environment)
• Ability to multi-task, prioritise, and work well under pressure
• Positive, proactive attitude towards problem-solving
• Full flexibility to work across the required shift patterns, including weekends
• Previous contact centre or high-volume call handling experience
• Background in high-volume customer service roles

Training

• Full training will be provided, along with ongoing support throughout your assignment

Apply

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People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process