Customer Service Advisor

Connells Group; Moreton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Connells Group is seeking a Client Account Coordinator for their busy client accounts team in Moreton. This role involves handling queries, maximizing rental payments, processing transactions, and providing excellent customer service to landlords and tenants. Ideal candidates will possess strong communication and analytical skills, with a flexible approach to their work.

Qualifications

• Excellent communication and customer service skills.
• Ability to deal with challenging queries effectively.
• Good analytical ability and calmness under pressure.

Responsibilities

• Handle queries from landlords, tenants, and branches via phone and email.
• Maximise rental payment collection and maintain accurate records.
• Process renewals, terminations, and deposits.

Skills

Communication skills

Customer service skills

PC skills

Analytical ability

Job description

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Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Process requests from landlord/ tenant/branch/LSC
• Ad hoc duties as required by line manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Excellent PC and related technology skills
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

About Connells Group

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.