Administrator

Mears Group PLC; Old Basing; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks: Mears Rewards

Family friendly policies

Job summary

Mears Group PLC in Basingstoke is seeking an Administrator to join our In Tenancy Team. You will support managers by ensuring efficient administrative processes and a high standard of service through phone and email channels.

This role is office based, 37.5 hours per week, Monday to Friday, 8:30am-5:00pm, on a 12-month fixed term contract, offering salary up to £26,227.50 per year and opportunities to contribute across the branch.

Qualifications

• Experience in customer service roles.
• Strong written and verbal communication.
• Excellent attention to detail when updating records.

Responsibilities

• Coordinate and schedule appointments and property access.
• Monitor and manage several team inboxes.
• Manage bookings and maintain accurate, up-to-date records.
• Process invoicing and perform precise data entry.
• Liaise with landlords, letting agents, occupants, subcontractors and internal teams.
• Support managers with administrative tasks to meet branch objectives.

Skills

Customer Service

Communication

Attention to Detail

Team Collaboration

Independent Working

MS Office

Excel

Fast-paced

Resilience

UK Resident

Job description

Location: Basingstoke

Contract: Office based, Full time, 12 month Fixed term contract, 37.5 hours per week, Monday to Friday 8.30am to 5.00pm

Salary up to £26,227.50 per annumWe are looking for a proactive and organised Administrator to join our Basingstoke branch. In this key role, you will support our managers and teams by ensuring smooth, efficient administrative processes within the In Tenancy Team.

Annual salary: up to £26,227.50

Administrator

Location: Basingstoke

Contract: Office based, Full time, 12 month Fixed term contract, 37.5 hours per week, Monday to Friday 8.30am to 5.00pm

Salary up to £26,227.50 per annum

We are looking for a proactive and organised Administrator to join our Basingstoke branch. In this key role, you will support our managers and teams by ensuring smooth, efficient administrative processes within the In Tenancy Team.

This is a phone- and email-driven role, where your attention to detail and organisational skills will make a real difference. You’ll be responsible for booking property access, scheduling appointments, managing bookings, processing invoices, and maintaining accurate records. Your work will help drive business objectives forward while ensuring excellent service.

Key Responsibilities

• Coordinate and schedule appointments and property access efficiently.
• Monitor and manage several team inboxes
• Manage bookings and maintain accurate, up-to-date records.
• Process invoicing and perform precise data entry.
• Liaise regularly with landlords, letting agents, occupants, subcontractors, and internal teams to ensure smooth communication and service delivery.
• Support managers with administrative tasks that help the branch achieve its objectives.

We’re looking for someone who is organised, can manage multiple tasks, detail-oriented, and thrives in a busy, collaborative environment

Role Criteria

• Experience working within Customer Service
• Strong communication skills, both written and verbal – ability to communicate at all levels
• Excellent attention to detail when updating records and producing reports
• Ability to work independently and collaboratively across teams
• Skilled in managing and prioritising a large and varied workload
• IT literate with experience using Microsoft Office packages, including basic Excel
• Flexible and open to supporting other teams and ad hoc projects when required
• Strong ability to work within a fast-paced environment
• Resilient
• Must have lived in the UK for a minimum of 5 years

Benefits We Can Offer You

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.