Planner

Mears Group PLC; Ealing; On-site; GBP 28,917 - 35,343; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Job summary

Mears Group PLC is seeking a full-time Planner to join their team in Ealing. The role involves efficiently managing repair requests and overseeing operatives' diaries to enhance productivity and service delivery.

The ideal candidate will have experience in repairs planning, excellent customer service skills, and the ability to thrive in a fast-paced environment. Benefits include 25 days annual leave and various staff perks. Candidates must be entitled to work in the UK.

Qualifications

• Previous experience in repairs planning or scheduling is preferred.
• Able to work in a fast-paced environment.
• Good attention to detail and organizational skills.

Responsibilities

• Receive and book high volumes of repair requests.
• Oversee operatives' diaries for maximum productivity.
• Respond to emergency repair requests within service levels.

Skills

Repairs Planning / Scheduling experience

Problem-solving skills

Customer service ethos

MS Office skills

Job description

Planner

Location: Ealing
Full Time Permanent (0800 -1700 Monday - Friday)
Salary up to £32,130.00 per annum

About Us

Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer‑led, reliable and high‑quality services to enhance residents’ lives.

Day to Day Duties

• Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
• Overseeing Operatives diaries for a geographical area to ensure maximum productivity
• Responding to Emergency and Urgent repairs requests and ensuring these are met within strict Service Levels
• Liaising with Operatives and Supervisors to ensure appropriate follow‑on works are booked in and completed
• Assisting colleagues throughout the business on queries regarding responsive repairs
• Providing a professional and customer focussed service

Role Criteria

• Ideally have previous Repairs Planning / Scheduling experience
• Professional, can‑do attitude with strong problem‐solving skills and decision‑making
• Proven ability to work well in a fast‑paced environment
• Excellent customer service ethos and commitment to high quality delivery
• Strong written, verbal, questioning & interpersonal skills
• Good attention to detail and organisational skills
• Ability to work effectively both independently and as part of a team
• Intermediate MS Office skills
• Social housing or similar background is desirable
• Experience in a customer service centre or call handling experience is desirable

Benefits We Can Offer You

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work
• Volunteering Leave – paid volunteering in the community, supporting our social value commitment
• Staff perks with Mears Rewards – discounts up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and hold the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.