Customer Service Advisor

BT Group; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Advisor in Merthyr Tydfil. This full-time role offers a competitive salary starting at £25,087, rising to £25,684 after 9 months, plus uncapped commission. You will engage with customers, solving their mobile tech issues and providing exceptional service. Enjoy flexible working options, comprehensive training, and a range of benefits including online GP access, generous family leave, and discounts on company products.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required, training provided.
• Naturally helpful and calm demeanor is essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device issues and maintain customer relationships.

Skills

Problem Solving

Relationship Building

Customer Service

Job description

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Customer Service Advisor

Posting Date: 13 May 2025

Unit: Consumer

Location: Merthyr Contact Centre, Merthyr Tydfil, United Kingdom

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?