Customer Service Advisor

JR United Kingdom; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Mobile Technical Team in Merthyr Tydfil. This full-time, permanent role offers a starting salary of £25,087, increasing to £25,684 after nine months, along with uncapped commission. Ideal for those with a knack for problem-solving and a passion for technology, this position provides comprehensive training and flexible working arrangements. Enjoy benefits like online GP access, generous family leave, and opportunities for career development. Join a supportive team and make a difference in customer connections!

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with mobile tech-related queries.
• Provide solutions for device questions and complex issues.

Skills

Problem-solving

Customer service

Relationship building

Job description

Social network you want to login/join with:

Customer Service Advisor, Merthyr Tydfil

Client:

EE

Location:

Merthyr Tydfil, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil and help customers with mobile tech-related queries. Whether it's a simple device question or a more complex issue, you'll be making a difference in keeping people connected with their loved ones.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life is dynamic. This role is designed with flexibility in mind, supporting your success. We offer opportunities to schedule your own breaks, bank time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

Join a great team with meaningful support and a lasting career. What are you waiting for?