Customer Service Advisor

Bidcorp; Manchester; On-site; GBP 20,000 - 26,000; Part time

Job summary

Bidfood is a leading wholesale food distributor in the UK, serving over 60,000 customers from pubs to schools. This role focuses on delivering timely, high-quality service to customers by phone, email, and internal teams, with opportunities to improve communication and processes.

A Bank Holiday and term-time only contract will apply, requiring strong IT and finance skills and excellent attention to detail. You will work to ensure the highest standards of customer service, collaborating with

Qualifications

• Strong customer service focus with ability to resolve issues on first contact.
• Excellent verbal and written communication abilities.
• High attention to detail and organised approach to work.

Responsibilities

• Handle customer inquiries by phone and email with professionalism.
• Resolve a wide range of customer service issues promptly and accurately.
• Collaborate with colleagues across the depot to improve service standards.
• Support processes and communicate effectively to raise customer satisfaction.

Skills

Customer service

Communication

Attention to detail

IT skills

Job description

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

You will be required to work some Bank Holidays.

Please note this is a Term Time Only contract.