Customer Support Advisor

Brakes; Tonbridge and Malling; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Staff discounts

Career opportunities

Bonus scheme

Job summary

Brakes is seeking a Customer Support Advisor in Ashford to join our busy contact centre. The role entails handling inbound and outbound customer contacts, processing orders, resolving queries, and ensuring service excellence.

You’ll promote Brakes’ sales through service, build lasting relationships, and work with multiple departments to keep customers happy. The position offers a competitive salary of £28,110 per year, a monthly bonus, and a comprehensive benefits package within a supportive,

Qualifications

• Think quickly to obtain the best outcome for customers.
• Demonstrate strong problem-solving abilities.
• Build rapport and communicate clearly with customers.

Responsibilities

• Take ownership of inbound and outbound customer contacts including orders and queries.
• Resolve issues and ensure service levels are met.
• Promote Brakes’ sales through service approach to drive growth and loyalty.
• Maintain relationships with customers and liaise with Field Sales.

Skills

Quick thinking

Problem solving

Rapport building

Communication

Fast-paced work

Tools

SAP

Job description

Job Description

Customer Support Advisor - Ashford

£28,110 per annum, Plus an excellent Monthly Bonus, and lots of great benefits.

Working 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation

We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre.

The role:

Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

You:

You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Fantastic problem solving skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail.
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable, but not essential – our training is second to none.

What you’ll get:

• Huge discount on all sorts of lovely food and award-winning products
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for?

Bring your whole self to work. #BelongAtBrakes

At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it.

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

FEED YOUR AMBITION. DELIVER YOUR FUTURE

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!