Customer Service Advisor

HSS Hire Ireland; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the building services industry is seeking a Customer Service Advisor. This permanent, full-time role offers hybrid working, where you'll respond to customer inquiries, manage orders, and identify sales opportunities. Join a team committed to digital transformation and sustainability while enjoying various benefits, including annual leave for your birthday and ongoing training.

Benefits

Your birthday as annual leave

Ongoing training and development opportunities

Wellbeing and healthcare support

Discounts and cashback offers

Flexible benefits options

Qualifications

• Excellent customer service skills to deliver high-quality experiences.
• Proven ability to build relationships and achieve results.

Responsibilities

• Respond to inbound inquiries through various channels.
• Manage customer orders with attention to detail.
• Identify opportunities for upselling and cross-selling.

Skills

Customer Service

Communication

Multitasking

Job description

Customer Service Advisor
Trafford Park, Manchester

Position: Permanent, full-time (Hybrid working - 1 day per week in office)

Working hours: 8.30am to 5.30pm with 1-hour lunch

Company Overview: HSS ProService is innovating in the building services industry with an online marketplace for tools, equipment, and materials. Evolving from HSS Hire's legacy, we are a tech-driven business committed to sustainability and digital transformation.

What You’ll Do:

• Respond to inbound inquiries through various channels.
• Manage customer orders with attention to detail to ensure successful outcomes.
• Work collaboratively with operations teams to ensure timely delivery of equipment.
• Identify opportunities for upselling and cross-selling by understanding customer needs.
• Assist customers in navigating our digital platforms for convenience.
• Keep updated on our products and services to maximize sales opportunities.

What You’ll Bring:

• Excellent customer service skills to deliver high-quality experiences.
• Proven ability to build relationships and achieve results.
• Strong verbal and written communication skills.
• Ability to multitask with keen attention to detail.

Benefits and Culture:

• Your birthday as annual leave.
• Opportunity to contribute to local voluntary work.
• Ongoing training and development opportunities.
• Wellbeing and healthcare support.
• Be part of a pioneering digital transformation in the industry.
• Discounts and cashback offers on a wide range of products and services.
• Flexible benefits options through our Benefits portal.

Our ED&I Promise: We are committed to creating an inclusive environment where everyone’s voice matters, regardless of background, to help build our future.