Customer Service Advisor

TN United Kingdom; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor for a fixed-term contract until August 2026. This role involves ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining communication with clients. The ideal candidate will have previous customer service experience, strong problem-solving skills, and a pleasant attitude towards customers. With a supportive work environment and potential for permanent placement, this position offers a great opportunity for those looking to excel in customer service. If you're ready to make a difference and contribute to a dynamic team, this role is perfect for you.

Qualifications

• Essential customer service experience, ideally in an office environment.
• Strong problem-solving and communication skills required.

Responsibilities

• Liaise with customers to ensure satisfaction and high-quality service.
• Record enquiries accurately and resolve issues promptly.

Skills

PC literacy

Customer service experience

Problem solving

Communication

Planning & Organising

Initiative

Confident attitude

Pleasant attitude

Job description

CUSTOMER SERVICE ADVISOR - FIXED TERM CONTRACT UNTIL AUGUST 2026

Working Hours: MONDAY TO FRIDAY 9.00AM - 5.00PM

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent. The role is initially a contract until August 2026 but has the potential to become permanent.

Day to Day Duties

Duties include:

1. To liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times.
2. Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation.
3. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
4. Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
5. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
6. Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
7. Investigate missing orders and where necessary authorise customer credits or declines within a given limit.
8. Develop the relationship and lines of communication between the Organisation and customers.
9. Advise customers of suitable alternative products and place orders where necessary on their behalf.
10. Support Inventory in managing all stock levels by targeting and contacting potential customers.

Minimum Requirements:

1. PC literate
2. Previous customer service experience is essential, ideally in an office environment
3. Work on own initiative
4. Problem solving
5. Communication
6. Planning & Organising
7. Confident
8. Pleasant, helpful attitude to all internal and external customers

What training is provided?

• Training is provided

Contact

This client values its workers and provides an excellent work environment.

If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more.