Customer Service Advisor

Brackenberry; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team for a 4-month contract, with potential for extension. In this role, you will be the first point of contact for service users, addressing inquiries through various channels while ensuring a high standard of customer service. Your ability to manage customer correspondence and utilize CRM systems will be vital. If you have a passion for helping others and thrive in a dynamic environment, this opportunity could be your next step in advancing your career in customer service.

Qualifications

• Must have 3 GCSEs including English or relevant vocational qualification.
• Experience in a customer-centred environment is essential.

Responsibilities

• Respond to customer enquiries via multiple channels effectively.
• Maintain and update records on the CRM system.

Skills

Customer Service

CRM Systems

MS Office

Communication Skills

Education

3 GCSEs including English

NVQ Level II in Customer Care

Tools

CRM System

Databases

Keyboard Skills

Job description

We are working closely alongside a Local Authority in Bexley to assist with the appointment of a Customer Service Advisor, on a 4-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £14.10- £18.36 per hour

Responsibilities:

• Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact. Enquires may be by telephone (including via the Councils main switchboard), face to face, letter, e-mail or the Councils website.
• Respond to customer correspondence in accordance with service standards seeking advice only on complex issues and service areas outside their immediate knowledge.
  
• Process contacts recording information in accordance with procedures and where necessary maintaining and updating records on the CRM system.
  
• Answer incoming calls promptly and make the required connection after ascertaining the nature of the business of the caller.
  
• Liaise with colleagues in other teams and departments to resolve customer contacts and where appropriate advocate on their behalf to resolve difficult complaints and enquires.

Qualifications:

• 3 GCSEs (including English) or Relevant Vocational Qualification and a level of competency equivalent to NVQ level II in Customer Care.

Experience:

• Experience of working in a customer-centred environment dealing with customer enquires.
• Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills, as well as recognition of the importance of the effective use of ICT to deliver a streamlined, efficient customer service function

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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