Customer Service Advisor Full TimeTemporary

TN United Kingdom; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, providing essential support during maternity cover. This role involves managing high volumes of calls related to repairs, diagnosing issues, and maintaining detailed records. The ideal candidate will possess a strong customer service background, excellent communication skills, and a knack for problem-solving. This is a fantastic opportunity to make a significant impact in a dynamic environment while ensuring high standards of service and improving processes. If you thrive in a fast-paced setting and are passionate about customer care, this role is perfect for you.

Qualifications

• Customer service experience in a call center or handler role is essential.
• Strong problem-solving skills and experience in diagnosing repairs.

Responsibilities

• Handle large volumes of incoming calls related to repair requests.
• Provide clear information to customers regarding repair timelines.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Job description

Customer Service Advisor - Full Time (Temporary, Crawley)

Client: First Recruitment Services

Location: Crawley

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3eb567ca57b5

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

• Salary: £14.97 per hour
• Hours: 40 hours per week, Mon – Fri
• Work type: Temporary – Maternity Cover

We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. The role involves managing a high volume of calls related to repairs, diagnosing issues, providing information on repair timelines, and maintaining detailed records. The ideal candidate will have a strong customer service background, excellent communication skills, and experience in diagnosing repairs.

Responsibilities include:

• Handling large volumes of incoming calls related to repair requests
• Diagnosing and assessing the nature of repairs based on customer descriptions
• Providing clear information to customers regarding repair timelines and processes
• Documenting and maintaining detailed records of customer interactions
• Following protocols for handling different repair inquiries
• Upholding high standards of customer service
• Assisting in improving call handling and repair processes

Qualifications:

• Customer service experience, preferably in a call centre or handler role
• Proven track record of delivering excellent customer service
• Strong problem-solving skills and experience in diagnosing repairs
• Excellent verbal and written communication skills
• Minimum of 5 years’ referencing from previous employers

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.