Customer Service Advisor

FMG Repair Services Limited; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Advisor at a leading Accident and Collision Repair specialist in Luton. Join a dynamic team where your role will involve booking repairs, preparing job cards, and ensuring a seamless customer experience. With a focus on teamwork and customer satisfaction, you will be the first point of contact for clients, handling inquiries and ensuring smooth operations. This role promises a competitive salary and a range of exclusive benefits, making it a fantastic opportunity for those passionate about the automotive industry. Take the next step in your career with a company that values innovation and employee well-being.

Benefits

Bonus schemes

Free life assurance

Health Cash Plan

Dental Insurance

Travel Insurance

Discounted gym memberships

Employee vehicle-leasing schemes

Pension & share schemes

Benefits App with discounts

Wagestream for financial wellbeing

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry.
• Strong customer-focused attitude and professional appearance.

Responsibilities

• Booking customer cars for repairs and preparing job cards.
• Liaising with customers and third parties for excellent service.

Skills

Customer Service

Problem-solving

IT Literacy

Teamwork

Education

Full UK Driving Licence

Job description

Customer Service Advisor

Reference: MAY20258390

Expiry date: 12:46, Fri, 6th Jun 2025

Location: Luton

Benefits: A superb range of exclusive, employee-only benefits and discounts

This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy Luton site.

As part of a team of specialist Customer Service Advisors, you will be the face of our Bodyshops. Your responsibilities include booking customer cars for repairs, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions with attention to banking and security arrangements, including excess payments on insurance policies.

As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

About You

We seek candidates with a passion for our industry, a professional appearance, a customer-focused attitude, teamwork mentality, and IT literacy. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are advantageous. You must have experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales), and a full UK Driving Licence is essential.

Why choose FMG RS?

We offer a competitive basic salary and a range of benefits, including:

• Bonus schemes
• Free life assurance
• Well-being services (Health Cash Plan, Dental, Travel Insurance)
• Discounted gym memberships
• Employee vehicle-leasing schemes
• Pension & share schemes
• Benefits App with retailer discounts and cashback deals

We are part of Redde Northgate, one of the UK’s largest automotive groups, offering volume, variety, and security. We reward your contributions, invest in your growth, and are committed to innovation, including EV capabilities and training centers. Additionally, we offer Wagestream for financial wellbeing, giving you control over your pay and access to discounts and coaching.

Join the FMG RS family

We believe our people are our strength. If you’re ready to take the next step, apply now!