Customer Service Advisor

Sunbelt Rentals UK & Ireland; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company in the equipment rental industry as a Customer Service Advisor. This role emphasizes delivering exceptional service while managing customer needs and relationships. Ideal candidates will have a customer service background and a proactive mindset, eager to make a tangible impact in a dynamic environment.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in a customer service role, ideally in a related industry.
• Strong ability to communicate and build relationships.
• Ability to think on your feet and use your initiative.

Responsibilities

• Deliver best-in-class customer service and manage the customer journey.
• Communicate with customers through various channels and handle feedback.
• Maximize upselling opportunities through product knowledge.

Skills

Communication

Relationship Building

Problem Solving

Education

Customer Service Experience

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximise upselling opportunities. Your days will include communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive company pension scheme.