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Customer Service Advisor

Certain Advantage

Liverpool City Region

On-site

GBP 25,000 - 26,000

Full time

3 days ago

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Job summary

A leading company in customer service, Certain Advantage, is seeking a Customer Service Advisor for a temp to perm role based in Huyton. The position involves a balance of inbound and outbound calls, providing exceptional service to customers while working in a dynamic team environment. This role offers immediate stability and substantial opportunities for career progression.

Benefits

Team performance-related bonus

Friendly and professional team

Career progression opportunities

Qualifications

Previous experience in customer service or call centre roles is essential.
Confident using IT systems and managing customer databases.
Ability to work in a busy, fast-paced environment.

Responsibilities

Handle a high volume of incoming calls and email enquiries from customers.
Provide accurate information and resolve queries effectively.
Record and update customer details using CRM.

Skills

Excellent communication skills

Customer centricity

Attention to detail

Organizational skills

Proactive attitude

Ability to manage workload effectively

Team player

3 days ago Be among the first 25 applicants

Direct message the job poster from Certain Advantage

Principal Consultant/ Recruitment/ Business Support/ Call Centre Specialist/Sales and Service Specialist/ North West based/Certain Advantage part of…

Certain Advantageis hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.

Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.

Key Responsibilities:

Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
Provide accurate information, resolve queries, and ensure customer satisfaction
Record and update customer details and interactions using internal systems - CRM
Identify and pass potential sales opportunities or leads to the sales team
Maintain high service standards and meet daily service level targets
Work collaboratively with team members to support business objectives
Deliver a positive customer experience at every touchpoint
Ensure progress chasing and CRM Management

Requirements:

Previous experience in a customer service, telephone-based or call centre roles are essential
Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
Solutions focusedand customer centric
The customer at the heart of all interactions
Team player who can pivot and support the team when needed.
Excellent communication skills, both verbal and written
Confident using IT systems and managing customer databases
Strong attention to detail and organisational skills
Ability to manage workload effectively in a busy, fast-paced environment
Proactive, reliable, and has to ability to go from reactive to proactive

What’s in it for you?

Competitive salary with a team performance-related bonus
Full-time, stable position with growing business that can offer progression
Office-based role with a friendly, professional team
Opportunity to gain further experience and develop your customer service skills

Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Warehousing and Storage

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