Customer Service Advisor

CERTAIN ADVANTAGE; Knowsley; On-site; GBP 25,000 - 26,000; Full time

Job summary

Certain Advantage is seeking a Customer Service Advisor for a temp-to-perm position in Huyton, Liverpool. The role involves managing inbound and outbound communications to ensure a positive customer experience. Ideal candidates should have prior call center experience and thrive in a fast-paced environment.

Benefits

Competitive salary with performance-related bonus

Opportunity for career progression

Friendly, professional team environment

Qualifications

• Previous experience in customer service or call centre roles essential.
• Confident using IT systems and managing customer databases.
• Ability to manage workload effectively in a busy environment.

Responsibilities

• Handle a high volume of incoming calls and email enquiries professionally.
• Provide accurate information and ensure customer satisfaction.
• Record and update customer details using internal systems.

Skills

Excellent communication skills

Customer centric

Proactive

Attention to detail

Organisational skills

Job description

Certain Advantageis hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.

Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.

Key Responsibilities:

• Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
• Provide accurate information, resolve queries, and ensure customer satisfaction
• Record and update customer details and interactions using internal systems - CRM
• Identify and pass potential sales opportunities or leads to the sales team
• Maintain high service standards and meet daily service level targets
• Work collaboratively with team members to support business objectives
• Deliver a positive customer experience at every touchpoint
• Ensure progress chasing and CRM Management

Requirements:

• Previous experience in a customer service, telephone-based or call centre roles are essential
• Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
• Solutions focusedand customer centric
• The customer at the heart of all interactions
• Team player who can pivot and support the team when needed.
• Excellent communication skills, both verbal and written
• Confident using IT systems and managing customer databases
• Strong attention to detail and organisational skills
• Ability to manage workload effectively in a busy, fast-paced environment
• Proactive, reliable, and has to ability to go from reactive to proactive

What’s in it for you?

• Competitive salary with a team performance-related bonus
• Full-time, stable position with growing business that can offer progression
• Office-based role with a friendly, professional team
• Opportunity to gain further experience and develop your customer service skills

Working with Certain Advantage
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