Customer Service Advisor

Schools’ Choice; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Job summary

Une entreprise dynamique du secteur des services recherche un représentant du service client pour rejoindre son équipe. Le candidat idéal sera motivé, avec de solides compétences en communication, et passionné par la satisfaction du client. Le poste implique de traiter les demandes des clients, d'assurer la précision des enregistrements et de collaborer avec d'autres membres de l'équipe pour garantir la satisfaction des clients.

Qualifications

• Expérience préalable dans un rôle de service client est essentielle.
• Connaissances des services financiers est un plus.
• Capacité à analyser les besoins des clients et à fournir des solutions appropriées.

Responsibilities

• Répondre aux demandes des clients par téléphone, email et chat.
• Fournir des informations précises sur nos produits et services.
• Traiter les paiements et résoudre les problèmes de facturation.

Skills

Communication

Analyse des besoins clients

Organisation

Job description

We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we want to hear from you!

Duties:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about our products and services
• Assist customers with processing payments, and resolving billing issues
• Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
• Maintain customer records and update information as necessary
• Reviewing and processing requests on behalf of the client.
• Working to service level agreements and process information accurately.
• Receive and resolve enquiries from customers and their advisors.
• Ensure information on CRM systems are current and accurate.
• Process any amendments to customer's accounts accurately
• Ensure new customer information is onboarded accurately
• Overseeing client accounts and ensure appropriate follow up
• Collaborate with other team members to ensure customer satisfaction
• Utilize CRM system to manage customer interactions

Requirements:

• Previous experience in a customer service role is essential
• Knowledge of financial services is a plus
• Strong communication skills, both written and verbal
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in using computer systems and navigating various software applications
• Detail-oriented with excellent organizational skills

If you are a dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this position.