Customer Service Advisor

Gallagher Bassett; Ipswich; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach and local impact

Job summary

Gallagher Bassett in Ipswich is seeking an experienced claims handler to join our team. You will receive and process first reports, assess coverage, and advocate for clients to resolve claims efficiently.

With a bachelor's degree and at least three years in a brokerage or insurance setting, you’ll help manage claims, prepare reports, and collaborate with Account Executives to ensure quality outcomes. We offer competitive compensation, comprehensive benefits, and a supportive, inclusive culture

Qualifications

• Bachelor's degree and at least 3 years of claim handling experience in a brokerage firm or insurance industry.

Responsibilities

• Receive and process first reports of routine claims according to procedures and service standards.
• Analyze coverage and advocate for clients.
• Prepare loss run reports and monitor claims for timely resolution.

Skills

Claim handling

Education

Bachelor's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How You’ll Make an Impact

Receives and processes first reports of routine claims in accordance with company claims procedures and service standards. Process and run loss run reports and disseminate to appropriate staff. Report, monitor and actively manage claims for a timely, favorable resolution. Analyze coverage and advocates on behalf of clients. Anticipates claims issues and effectively communicate with Account Executives, Claims Consultants/Advocates and others on potential issues, reserve increases and recommend alternatives to resolve disputes. Actively research claims data and communicate, coordinate, and monitor information with insured's and carrier adjusters for a timely resolution and in compliance with company service standards. Assemble and organize claim data to produce reports per client's request and satisfaction.

About You

Requirements:

• Bachelor's degree and a minimum of 3 years claim handling experience in a brokerage firm or insurance industry.

Preferred: Behaviors

Compensation and Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)