Account Manager

Arthur J. Gallagher & Co. (AJG); Houston; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher Benefit Services is seeking a dedicated client coordination/claims professional to manage a book of business and support routine to moderately complex client accounts.

The role emphasizes building trust with clients, maintaining renewals, and identifying opportunities to expand coverage or services while coordinating admin tasks to ensure clients receive the right support at the right time.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience.
• High School degree with 8+ years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.
• Experience in account management or client service is preferred.

Responsibilities

• Manage an assigned book of business and support routine to moderately complex client accounts.
• Build trust with clients, keep retention goals in focus, and look for ways to add value through more coverage or services.
• Own day-to-day account work, keep renewals moving, and help secure existing business.
• Coordinate support work and help guide admin or customer service tasks.
• Help make sure clients get the right support at the right time.

Skills

Client coordination

Claims management

Travel willingness

Education

Bachelor's degree

High School + 8+ years experience

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you\'ll make an impact

• Manage an assigned book of business and support routine to moderately complex client accounts.
• Build trust with clients, keep retention goals in focus, and look for ways to add value through more coverage or services.
• Own day-to-day account work, keep renewals moving, and help secure existing business.
• Coordinate support work and help guide admin or customer service tasks.
• Help make sure clients get the right support at the right time.

About You

Required:

• Bachelor\'s degree and 3 or more years client coordination and/or claims management experience

OR

• High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Preferred:

• Experience in account management, client service, insurance, or another relationship-led role.
• Ability to manage multiple client accounts and keep follow up organized.
• Comfortable speaking with senior st akeholders and day to day client contacts.
• Ability to explain coverage, service, and next st eps in simple, clear words.
• 
  Behaviors:
• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

#LI-MB1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)