Case Assistant

Gallagher Bassett; Sidcup; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture with accessible_

Meaningful work with global reach

Job summary

Gallagher Bassett in the United Kingdom is seeking an entry-level claims assistant to support underwriting and client services. Under direct supervision, you’ll handle data entry, filing, and basic claim processing, with a focus on accuracy and timeliness.

You’ll collaborate with clients, attorneys, and vendors, learn medical terminology, and work with Word and Excel to manage information. A high school diploma and strong communication skills are required; licenses may be pursued as part of

Qualifications

• High school diploma or GED and at least 1 year office experience.
• Ability to pass licensing exams within three attempts.
• Excellent written, verbal and mathematical skills.

Responsibilities

• Under direct supervision, performs basic claim handling tasks including data entry and bill payment.
• Interacts with clients, attorneys and outside vendors to gather data and schedule appointments.
• Processing medical-only claims in line with client instructions and Best Practices.

Skills

Verbal communication

Written communication

Mathematics

Teamwork

Education

High school diploma or GED

Tools

Word

Excel

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How You'll Make An Impact

Under direct supervision, performs basic claim handling functions to include data entry, bill payment, ordering various reports from outside parties, preparing and filing various required forms. Interacts with clients, attorneys and outside vendors for various reasons including but not limited to gathering data and scheduling appointments. Processing medical only claims as assigned, within requirements set by client service instructions and Gallagher Bassett Best Practices. Work activity includes but is not limited to, review, approval and payment of medical bills and bills from other service providers.

About You

Requirements:

• High school diploma or GED and a minimum of 1 year transferrable work experience within an office environment. Ability to pass any required licensing exams within three attempts. Excellent written, verbal and mathematic skills. Working knowledge of current PC software such as Word and Excel. Familiar with medical terminology.

Preferred:

• Licensed for all states in which claims are being handled. One year relevant Worker's Compensation experience.

Behaviors

• Ability to operate in a team environment with the expectation of enhancing and contributing to the offices overall effectiveness and success. Able to maintain strict confidence regarding information contained in assigned work. Ability to professionally interact with all levels of branch personnel, as well as, clients, vendors and all other office visitors.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).