Customer Service Advisor

JR United Kingdom; Hinckley; On-site; GBP 24,000 - 33,000; Full time

Job summary

A leading company in customer service is hiring for multiple roles across the UK. These full-time positions pay between £24,000 and £32,500, with opportunities for career development and a supportive team environment. Ideal candidates are passionate about helping others, have strong communication skills, and experience in customer-facing roles. This job promises valuable training, competitive salaries, and the chance to make a real difference in customer experiences.

Benefits

Paid Overtime

Hybrid Working Options

Ongoing Coaching and Self-Development Resources

Career Progression Pathway

Recognition for Contributions

Qualifications

• Passionate about helping others and solving problems.
• Experience in customer-facing roles such as retail or hospitality.
• Excellent communicators with a calm, professional manner.

Responsibilities

• First point of contact for customers via phone, email, or digital platforms.
• Handle queries about orders, deliveries, and product updates.
• Support teammates and contribute to a positive team culture.

Skills

Communication

Problem Solving

Teamwork

Attention to Detail

Adaptability

Job description

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Join Our Clients Customer Service Team – Multiple Roles

Locations: Across Regional UK Sites | Full-time - Leicestershire

Salary Range: £24,000 – £32,500 + Paid Overtime + Comprehensive Benefits + Career Development

A role with purpose. A team with pride. A future with opportunity.

At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Whether you’re just starting out, returning to the workforce, or looking to step into a more senior, impactful position—we’re growing their team and we’d love to hear from you.

Why Join?

Our client believes that great customer service begins with great people—and that’s why they’re investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.

This is more than just a customer service / call centre job. It’s a stepping stone to a rewarding career in a supportive, high-performing environment. You'll work with a purpose-driven team that values your input, recognises your efforts, and champions your success.

What You'll Be Doing

Depending on your skills and experience, your day could involve:

• Being the first point of contact for customers via phone, email, or digital platforms
• Handling queries about orders, deliveries, billing, product updates, and service requests
• Managing complex or sensitive enquiries with care, discretion, and ownership
• Working with internal teams to coordinate solutions and improve customer outcomes
• Supporting teammates, sharing knowledge, and contributing to a positive team culture
• Identifying opportunities for service improvements or process enhancements
• Participating in quality reviews, coaching sessions, or team initiatives

Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.

What You’ll Need

We’re looking for individuals who are:

• Passionate about helping others and solving problems
• Excellent communicators with a calm, professional manner
• Comfortable using digital systems and handling real-time queries
• Highly organised with a keen eye for detail
• Team-oriented, adaptable, and willing to learn
• Experienced in customer-facing roles—whether in contact centres, customer service centres, retail, hospitality, call centres, or similar

Whether you’re applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.

What You’ll Gain

Our client don’t just hire—they invest. You’ll benefit from:

• Competitive salaries starting from £24,000 up to £32,500
• Paid overtime and flexible shift patterns
• Hybrid working options after probation based on performance
• Ongoing coaching and access to self-development resources
• A clear pathway for career progression, including leadership training and mentoring
• Recognition for your contributions and a voice in how they improve their service

This is a place where your growth is just as important as your output.

Start Your Next Chapter

We’re helping to build something special—a team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, there’s a place for you here.