Customer Service Advisor

Essential Employment; Hertford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor in Hertford. In this full-time role, you will be the first point of contact for customer inquiries across various services, including Council Tax and Housing. Your ability to communicate effectively and resolve issues at the point of inquiry will be crucial in promoting a positive image of the company. This temporary position offers a chance to enhance your customer service skills while working in a professional environment. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with the ability to handle inquiries effectively.
• Excellent communication and problem-solving abilities.

Responsibilities

• Handle customer inquiries via multiple channels including phone and email.
• Resolve inquiries about various services and perform administrative tasks.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Job description

Customer Service Advisor needed in Hertford Paying £12.74 per hr ref 19262

Full time hours on a temporary basis

Responsibilities:

• Handling customer enquiries by telephone, letter, social media, email, and face to face, and logging comments, compliments, and complaints.
• Resolving customer enquiries at the point of enquiry about various services such as Council Tax, Housing, Waste, and Environmental Health, among others. The role also involves some administrative tasks.

You will need to promote the best image of the company through a professional manner, personal appearance, and behavior while adhering to company standards and procedures and maintaining the highest level of personal conduct.