Customer Service Advisor

Pertemps; Hastings; On-site; GBP 22,000 - 27,000; Full time

Job summary

Une opportunité passionnante comme Customer Service Advisor avec une entreprise de fabrication réputée à St Leonards. Vous serez au cœur de l'expérience client, en vous occupant des commandes et en construisant des relations solides. Ce rôle convient à ceux qui cherchent à entrer dans un environnement de bureau, avec des possibilités d'évolution et un package attractif.

Benefits

25 jours de congés + jours fériés et votre anniversaire off!

Plan de pension contributif

Culture d'équipe

Opportunités de carrière à long terme

Avantages supplémentaires pour les employés

Qualifications

• Personne amicale et confiante avec un excellent sens du téléphone.
• Orienté détail et organisé dans la résolution de problèmes.
• Passionné(e) par la satisfaction client.

Responsibilities

• Répondre aux demandes des clients par téléphone et e-mail.
• Traiter les commandes et communiquer avec les clients.
• Coordonner les livraisons avec les départements internes.

Skills

Communication

Organisation

Proactivité

Service client

Job description

Social network you want to login/join with:

Are you a people person who enjoys building relationships & delivering exceptional service?

We're recruiting on behalf of a leading manufacturer in their field, looking to grow their team with a personable Customer Service Advisor in St Leonards.

This is a great opportunity to join a supportive, friendly environment where you'll play a key role in delivering a seamless experience for customers - from first contact through to successful delivery.

The Role

• Responding to incoming customer enquiries via phone & email
• Processing & inputting orders onto the CRM
• Coordinating delivery schedules with internal departments & third-party couriers
• Maintaining regular communication with customers through to order completion
• Building positive relationships to encourage repeat business
• Setting up & maintaining electronic & manual records for customers & orders

The Person

• Friendly, confident communicator with a great telephone manner
• Organised, detail-oriented, & proactive in solving problems
• Passionate about customer satisfaction & delivering excellent service
• Previous customer service experience is a bonus, but not essential

The Package

• Competitive salary of up to £27,000 DOE
• Monday to Friday, either 8.30am - 4.30pm, or 9am - 5pm
• 25 days holiday + bank holidays & your birthday off!
• Contributory pension scheme
• Great team culture & long-term career opportunities
• Additional employee perks & benefits

Whether you've worked in retail, hospitality or are just starting out, this is a great opportunity to take that step into an office-based role! Apply now to find out more.