Customer Service Advisor

TrustFord; Greater London; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Life Assurance

Pension scheme

Discount on Service/Bodyshop/Parts

Cycle to work scheme

Perks at Work

Volunteer day

Job summary

TrustFord is seeking a Customer Service Advisor to join our Wimbledon team. You will need excellent communication skills and experience in a selling/customer service environment, with a drive to meet deadlines and contribute to the team.

The role includes handling confidential information and delivering top-class customer service. Join our friendly local team and enjoy training, development, and benefits including a competitive hourly rate with a bonus scheme, 33 days holiday, pension and life

Qualifications

• Excellent communication skills are required.
• Experience in a selling/customer service environment is preferred.
• Demonstrated drive, commitment and enthusiasm.

Responsibilities

• Handle sensitive and confidential information while meeting deadlines.
• Deliver excellent customer service and contribute to team goals.
• Support customers through the sales/service process and promote TrustFord services.
• Work to deadlines and maintain a professional standard in all interactions.

Skills

Communication skills

Customer service

Sales/customer service experience

Team player

Job description

Hourly rate from £14.56 plus bonus, 33 days holiday, Life Assurance and other great Company benefits

Contract Type:

Permanent

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisorwho has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Do you have minimum 1 year main dealer experience?
• Do you live within a commutable distance to TrustFord Wimbledon?
• Do you have a track record of delivering excellent customer service?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of yourexperience, skillsand previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 5 daysin the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groupssupport us inallowingforevery colleague to respect and care for one another no matterwhat... be ityour race, ability, gender, or whoyoulove. This helps usto develop inclusive and diverseteams, truly representative ofthecommunitiesthat we operate in. We welcome applications from everyone. We work withour colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networksto increase the number of applications we receive from different backgrounds.

Torequest anyadjustments, pleaseaskthis during the application stage or contact theRecruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application oremployment. Althoughwe may deemthis may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

33 days annual leave (including bank holidays)

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Parts

1 day each year to volunteer for a charity of your choice

Cycle to work purchase scheme

Access to Perks at Work discount website