Aftersales Advisor - Part Time (Hybrid Working)

TrustFord; Lisburn; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Annual leave

Pension

Life Assurance

Ford Privilege scheme

Service discount

Volunteer day

Cycle to work

Perks at Work

Job summary

TrustFord is seeking a part-time contact centre advisor to support both retail and commercial customers. You'll handle inbound enquiries, make outbound calls, and work in a hybrid on-site and home-based setup.

You'll join a supportive team, participate in induction, enjoy benefits, and contribute to customer lifetime value through proactive service plans.

Qualifications

• Minimum 2 years experience in a similar role.
• Experience in a multi-channel contact centre.
• Hybrid working experience preferred.

Responsibilities

• Handle inbound enquiries and outbound calls.
• Support both retail and commercial customers.
• Work in a hybrid on-site and home-based setup.

Skills

Communication skills

Customer service

Multichannel experience

Tools

CRM software

Job description

We enjoy working together and can always rely on each other's support.

We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in 'customers for life' through the prospecting and selling of 'service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

• Are you familiar with hybrid working?
• Do you have experience working in a call centre?
• Do you have a minimum of 2 years experience in a similar role?
• Do you have previous experience in a multiple channel contact centre?

This is a part time role working 20 hours per week.

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave, prorata, (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.