Customer Service Advisor

EE; Great Holland; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's leave

Family leave

EE/BT product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare

Dental

Job summary

EE North Tyneside is hiring for a full-time Payment Support role in Newcastle upon Tyne. The salary starts at £26,116 and rises to £26,738 after 8 months, with training provided to handle customer billing queries and payment difficulties.

Start date is 2 November 2026, with opportunities for occasional home working as part of a flexible schedule. You will join a team focused on delivering brilliant service, supporting customers through tricky times, and helping them regain control of their

Responsibilities

• Assist customers with billing queries
• Support customers who have fallen behind on payments
• Provide friendly, personal service with training to become an expert
• Adapt to flexible scheduling and occasional home working as part of EE’s approach

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0 QJ)

Full time: Permanent

Salary: £26,116.00 rising to £26,738.00 at 9 months in role

Start Date: 2nd November 2026

Why this job matters

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in North Tyneside? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?