Customer Service Advisor

BT Group; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare

Job summary

BT Group's EE division in North East is hiring a Customer Service Advisor to handle mobile tech queries by phone. This full-time permanent role starts October 2026 at a starting salary of £26,116, rising to £26,738 after eight months, with incentives and bonuses.

You don't need prior experience; we're looking for someone who is friendly, calm, and able to build relationships. We offer flexible scheduling, occasional home working, and a supportive team culture.

Qualifications

• No prior experience required; training provided.
• Must be friendly, calm and able to build relationships.

Responsibilities

• Talk to customers over the phone with mobile tech queries.
• Provide support and ownership for customer issues.
• Positive, proactive customer service and problem solving.

Job description

Customer Service Advisor

Full time: Permanent

Job Location: GBR-Newcastle - Tyneside

Where: EE Tyneside (Silver Fox Way, Newcastle upon Tyne, NE27 0QJ)

Advertised Salary: 26,116.00

Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: October 2026

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in North Tyneside. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?