Customer Service Advisor

EE; Holystone; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

EE product discounts

Job summary

EE Tyneisde in Newcastle upon Tyne is looking for a Sales Advisor to join a lively contact centre team. You’ll handle incoming calls from EE customers and help them find the best deals on phones and broadband.

You’ll also help customers navigate EE tech products, with clear targets and uncapped commission and a benefits package including GP appointments, parking and product discounts.

Training is provided and there are opportunities for progression across EE and BT.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Help customers navigate the different tech products EE sells.

Skills

Sales skills

Customer service

Resourceful

Job description

Where

EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time

Permanent

Salary

£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Start date

October 2026 onwards

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.

It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.

People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

• GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION – the more you sell, the more you can earn.
• BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.