Customer Service Representative

Ee Gosforth; Otterburn; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Free parking

Uncapped commission

Job summary

EE Gosforth is seeking a part-time Customer Service Representative in the North East. The role is 20 hours per week, evenings, with shifts Monday to Friday 4:45pm–9:00pm, starting October 2026.

You will join a lively contact centre, handling inbound EE customer calls to find the best deals on phones and broadband, and help customers navigate product options with emphasis on listening and problem solving.

Qualifications

• Outgoing and energetic; loves talking to people.

Responsibilities

• Take incoming calls from EE customers to help them find the best deals on phones and broadband.
• Assist customers in navigating the different tech products we sell.

Job description

Customer Service Representative

2026-09-03T00:00:00

Location: Northumberland, Northumberland, GB, NE19 1NR

Application Deadline: 2026-12-03T06:26:20.397

Job Description

Find out if this opportunity is a good fit by reading all of the information that follows below.

Where

EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Part time

Permanent

Hours

20 hours per week (evenings)

Start date

October 2026 onwards

Shifts

Monday - Friday 4:45pm - 9:00pm

Who are we looking for?

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting — a job that challenges you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people just like you, so you'll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also assist them in navigating the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales. Don’t let myths put you off. Yes, there are targets to hit, but those who enjoy sales find that motivating. You’re probably naturally competitive and get a buzz out of beating the person next to you. If you hate being bored at work, this is for you. It’s not cold calling — the calls come in to you, and you decide how best to help the customer. That’s why resourcefulness and problem-solving skills are valued. People say it’s hard selling, but it’s not! You’ll be talking to people about fun tech stuff they already want — better phones, faster broadband, or a new console.

Why you’ll be better off at EE

• Great Money: Starting on £26,116, increasing to £26,738 after 8 months, with uncapped commission — the more you sell, the more you can earn.
• Brilliant Benefits: Including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband that could save you hundreds of pounds every year.
• Growth: We’re passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: You can bank hours and take time off when needed. Plus, generous leave for carers and those starting a family.
• Great People: Work with like-minded, sociable, and supportive colleagues in a friendly environment.