Customer Service Advisor

Allscreens Nationwide Ltd; Grantham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

Full training provided

32 days holiday incl. Bank Holidays

Bonus scheme up to £6,000 per year

Life Insurance

Employee Assistant Program

Long service recognition

Cycle to work scheme

Company events

Retail vouchers

Job summary

Allscreens Nationwide Ltd is seeking a Customer Service Advisor to join our client’s retail centre in Grantham. This face-to-face and telephone role requires a passion for customer service and at least 1 year of customer interaction experience.

You will manage the customer journey from arrival to departure and future bookings, providing honest vehicle service recommendations and ensuring seamless hand-offs to the workshop team. Training, progression, and a bonus scheme are offered.

Qualifications

• Passion for customer service.
• At least 1 year's experience dealing with customers face-to-face.
• Proven experience in a customer-facing position.

Responsibilities

• Own the complete in-centre customer journey from arrival through to departure and future bookings.
• Be honest with the customer about what services/products their vehicle needs.
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team.
• Deliver outstanding, consistent, and memorable service.
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed.
• Maintain impeccable front-of-house standards at all times.

Skills

Communication skills

Customer facing

Face-to-face experience

Resilience under pressure

Team player

Ethical selling

Job description

We have a new role as a Customer Service Advisor to join our clients retail centre in Grantham, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00

Location: Grantham

Benefits for the Customer Service Advisor role:

• Staff discounts on servicing, tyres, and MOTs
• Full training provided
• 32 days holiday including Bank Holidays
• Extensive on-going training programme
• Career development: training and Company growth to boost career progression
• Bonus scheme up to £6,000 per year
• Life Insurance
• Employee Assistant Program
• Long service recognition, enhance maternity and paternity leave
• Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events

Job Responsibilities of a Customer Service Advisor

• Own the complete in-centre customer journey from arrival through to departure and future bookings
• Be honest with the customer about what services/products there vehicle needs
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
• Deliver outstanding, consistent, and memorable service
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
• Maintain impeccable front-of-house standards at all times

What we need

• Proven experience in a customer-facing position
• Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
• Ability to learn and retain detailed product knowledge (full training provided)
• Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
• No driving licence required