Customer Service Advisor

Procook Ltd; Gloucester; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you will be the voice of the brand, assisting customers through various channels. This role offers a vibrant team environment, competitive pay, and numerous perks including generous leave and discounts. If you are passionate about customer service and eager to contribute to a sustainable future, this is the perfect opportunity for you.

Benefits

Subsidised meals

Free fruits

Free parking

Gym and shower facilities

Generous colleague discount

Annual paid volunteering days

Employee Assistance Programme

Friends and Family Referral Scheme

Learning & Development opportunities

Bike to Work scheme

Qualifications

• Strong passion for customer service and helping others.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Assist customers with product information and order tracking.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-solving

Customer Service

Education

Experience in a customer service role

Tools

CRM systems

Job description

Join Our Team as a Customer Service Advisor at ProCook!

Are you passionate about providing exceptional customer service? ProCook is searching for a dedicated Customer Service Advisor to join our vibrant team!

In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.

Your Role:

As a Customer Service Advisor, you will handle customer inquiries through various channels including phone, email, and live chat. You will provide assistance, resolve issues, and deliver an outstanding level of service.

A Day in the Life:

• Respond to customer inquiries promptly and professionally through different communication channels.
• Assist customers with product information, order tracking, and returns.
• Work closely with the sales and operational teams to address customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to management on recurring issues and customer suggestions.

What You Will Bring:

• This position is based on a rota with availability to work the below shifts:
  In one week, you will work on Monday, Tuesday, Saturday, and Sunday from 8 AM to 8 PM, with Wednesday, Thursday, and Friday off.
  In the following week, you will work on Wednesday, Thursday, and Friday from 8 AM to 8 PM, with Monday, Tuesday, Saturday, and Sunday off.

• A strong passion for customer service and helping others.
• Must be confident speaking on the phone and answering customer queries
• Excellent communication skills, both written and verbal.
• Experience in a customer service role or retail environment is preferred.
• Ability to manage multiple tasks and prioritise effectively.
• Problem-solving skills and a positive attitude.
• Familiarity with CRM systems and basic computer skills.

• Hourly rate of £13.08
• Subsidised meals and free fruits on a daily basis
• Free parking
• Gym and shower facilities
• A delightful goody bag awaits you, filled with our fantastic products for you to explore.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays) + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.
• Permanent role with opportunities for growth and development
• Work for a certifiedB Corp, committed to balancing purpose with profit
• Be part of a company that valuessustainability, from packaging to product
• Friendly, inclusive and supportive team environment

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.