Customer Service Advisor

Juice Recruitment; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Juice Cheltenham is seeking a Membership Services Coordinator for an ongoing temporary role (approx. 6 months, may extend) to provide exceptional service to members and prospective members across the UK. You will manage CRM processes, handle payments and registrations, and support campaigns and events.

You will work with the Finance team on payments, prepare reports, and maintain data accuracy while ensuring GDPR compliance and high-quality communications with members and partners.

Qualifications

• Experience in a customer services or membership environment.
• Experience of CRM or other database systems.
• Experience of office or membership administration, including processing financial records.
• Excellent IT skills and experience of using MS Office, particularly Excel
• Strong interpersonal and written communications skills, confident phone manner.
• Understanding of the principles of customer care and their importance.
• Awareness of GDPR and implications for communications and data handling.
• Experience of working under pressure, and manage competing priorities while meeting strict deadlines.
• A high level of accuracy and attention to detail.

Responsibilities

• Handle member, customer and prospective member enquiries, ensuring an excellent service.
• Process membership applications, renewals and cancellations using the CRM database.
• Maintain accurate CRM records (data cleaning).
• Process payments and invoices accurately, including Direct Debit and BACS payments, and liaise with the Finance Department on any discrepancies.
• Support the delivery of effective membership recruitment and retention campaigns.
• Attend membership stands at conferences, careers fairs, or veterinary schools across the UK, following up on leads from these events.
• Provide audience insight and expertise to help ensure our client is taking a member-led approach to communications and activities.
• Gather member case studies, testimonials, or profiles for marketing use.
• Follow up on member data provided by external telemarketing companies, contacting members who intend to renew, or who have raised a particular issue.
• Assist with planning and running member welcome webinars.
• Follow up on member cancellations, retaining where possible.
• Run and export standard membership reports from the CRM and filter Excel spreadsheets.
• Work with engagement data, drafting tailored email campaigns to encourage greater take-up of benefits by members.
• Coordinate delivery and dispatch of publications from the warehouse or through external mailing houses.

Skills

Customer service

CRM experience

Office administration

Excel

Attention to detail

Communication skills

Tools

CRM software

MS Office

Job description

Juice Cheltenham is delighted to be supporting a fantastic client in their search for a Membership Services Coordinator. This is an ongoing temporary role, for approximately 6 months, however this could be extended for the right candidate.

Day to Day

• Handle member, customer and prospective member enquiries, ensuring an excellent service.
• Process membership applications, renewals and cancellations using the CRM database.
• Maintain accurate CRM records (data cleaning).
• Process payments and invoices accurately, including Direct Debit and BACS payments, and liaise with the Finance Department on any discrepancies.
• Support the delivery of effective membership recruitment and retention campaigns.
• Attend membership stands at conferences, careers fairs, or veterinary schools across the UK, following up on leads from these events.
• Provide audience insight and expertise to help ensure our client is taking a member-led approach to communications and activities.
• Gather member case studies, testimonials, or profiles for marketing use.
• Follow up on member data provided by external telemarketing companies, contacting members who intend to renew, or who have raised a particular issue.
• Assist with planning and running member welcome webinars.
• Follow up on member cancellations, retaining where possible.
• Run and export standard membership reports from the CRM and filter Excel spreadsheets.
• Work with engagement data, drafting tailored email campaigns to encourage greater take-up of benefits by members.
• Coordinate delivery and dispatch of publications from the warehouse or through external mailing houses.

What We Would Like to See

• Experience in a customer services or membership environment.
• Experience of CRM or other database systems.
• Experience of office or membership administration, including processing financial records.
• Excellent IT skills and experience of using MS Office, particularly Excel
• Strong interpersonal and written communications skills, confident phone manner.
• Understanding of the principles of customer care and their importance.
• Awareness of GDPR and implications for communications and data handling.
• Experience of working under pressure, and manage competing priorities while meeting strict deadlines.
• A high level of accuracy and attention to detail.