Customer Service Advisor

Denise La Grassa; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a prestigious company in Glasgow as a Customer Service Advisor, where you'll thrive in a dynamic environment. This role offers an immediate start and the chance to secure a permanent position from day one. You'll be part of a friendly team, dedicated to delivering exceptional customer experiences. If you have a passion for helping customers and are comfortable with technology, this opportunity is perfect for you. With a fantastic office location and numerous benefits, including a pension scheme and training opportunities, your career can flourish in this supportive setting. Don't miss out on this chance to advance your career!

Benefits

Fantastic City Centre location

Incredibly friendly team working environment

Excellent Pension scheme

Annual bonus scheme

Virtual GP Service

Great maternity/paternity leave

Great holiday entitlement

Training and Development opportunities

Opportunity for working from home after probation

Easily Accessible offices

Qualifications

• Experience in customer service is essential, preferably in a contact center or office.
• Excellent communication and empathy skills are crucial.

Responsibilities

• Answer inbound calls and ensure a positive customer experience.
• Educate customers on products and services offered.

Skills

Customer Service Experience

Communication Skills

Empathy Skills

IT Literacy

Microsoft Office

Job description

The Rewards and Benefits on offer:

• Fantastic City Centre location.
• Incredibly friendly team working environment
• An excellent Pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Training and Development opportunities
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Answering inbound calls from callers.
• Ensuring and consistently positive and engaging customer experience.
• Educating customers on the products and service on offer.
• Engaging with customers across a range of communication channels.
• Applying your own judgement to appropriately address and resolve customer queries.
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions.

About you:

• Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously, if you have worked in retail, hospitality, leisure or travel, we would ideally be looking for some experience in a team leader or supervisory level.
• A passion for delivering an excellent customer experience and finding the best outcome for customers
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office