Customer Service Adviser

Search Consultancy; Glasgow; On-site; GBP 12,000; Part time

Job summary

Join a dynamic team as an Inbound Customer Service Representative in Glasgow! This part-time, permanent role is perfect for those passionate about helping others and delivering excellent customer service. You'll handle inquiries via phone, email, and chat, ensuring customer satisfaction while collaborating with team members to enhance service processes. Enjoy a competitive salary, comprehensive training, and opportunities for career growth in a friendly and supportive environment. Flexible hours make this an ideal position for anyone looking to balance work and personal commitments.

Benefits

Comprehensive full-time training program

Opportunities for career growth and development

Friendly and supportive work environment

Flexible part-time hours

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Document customer interactions and update records in our system.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Attention to Detail

Basic Computer Skills

Tools

Customer Service Software

Job description

Job Title: Inbound Customer Service Representative (Part-Time, Permanent)
Salary: £11,144 per annum
Training: Full-time training provided
Start Dates: 9th June or 16th June
Location: Glasgow City Centre

Job Description:
Are you passionate about helping others and providing excellent customer service? Join our dynamic team as an Inbound Customer Service Representative! We are looking for enthusiastic and dedicated individuals to join our team on a part-time, permanent basis.

Key Responsibilities:
* Handle inbound customer inquiries via phone, email, and chat
* Provide accurate information and resolve customer issues efficiently
* Maintain a high level of professionalism and customer satisfaction
* Document customer interactions and update records in our system
* Collaborate with team members to improve customer service processes

Requirements:
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving skills and attention to detail
* Basic computer skills and familiarity with customer service software
* Previous customer service experience is a plus, but not required

Benefits:
* Competitive salary of £11,144 per annum
* Comprehensive full-time training program
* Opportunities for career growth and development
* Friendly and supportive work environment
* Flexible part-time hours

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.