Customer Service Advisor

Neos Recruitment Ltd; Farnborough; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency in Farnborough is seeking a Sales Consultant / Customer Service Advisor to deliver exceptional service and build strong customer relationships. The ideal candidate will have sales and customer service experience, possess strong communication skills, and demonstrate a proactive mindset. A competitive salary and benefits are offered along with the opportunity for professional growth.

Benefits

Full training and ongoing development

28 days holiday (including bank holidays)

Pension scheme

Qualifications

• Previous experience in sales, retail, or customer service (B2C or B2B).
• Confident communicator with excellent interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming enquiries (phone, email, and face-to-face).
• Build and maintain strong customer relationships.
• Provide product knowledge and tailored recommendations.

Skills

Sales experience

Customer service skills

Interpersonal skills

Organizational skills

Proactivity

Tools

CRM systems

MS Office

Job description

Overview

Role: Sales Consultant / Customer Service Advisor
Location: Farnborough
Salary: £25,000 - £28,000 (DOE)

Are you a confident communicator with a passion for building relationships and delivering exceptional service? Do you thrive in a sales-driven environment where every day is different? If so, this could be the perfect opportunity for you. NEOS Engineering are seeking a Sales Consultant / Customer Service Advisor to join their team in Farnborough, the client specialise in Construction Plant Hire. You'll play a key role in supporting customers, providing tailored advice, and helping to grow the business by identifying opportunities and closing sales.

Responsibilities

• Handle incoming enquiries (phone, email, and face-to-face) with professionalism and enthusiasm.
• Build and maintain strong customer relationships, ensuring excellent levels of service at all times.
• Provide product knowledge and tailored recommendations to customers.
• Proactively follow up on leads and opportunities to maximise sales.
• Process orders accurately and efficiently, ensuring smooth customer journeys.
• Work closely with colleagues across the business to deliver results and achieve targets.

The Candidate

• Previous experience in sales, retail, or customer service (B2C or B2B).
• Confident communicator with excellent interpersonal skills.
• Strong organisational skills and attention to detail.
• A proactive and driven mindset, with the ability to meet and exceed targets.
• Comfortable working both independently and as part of a team.
• IT literate, with the ability to use CRM systems and MS Office.

Benefits

• Competitive salary of £25,000 - £28,000 depending on experience.
• Full training and ongoing development opportunities.
• Friendly and supportive team environment.
• Opportunities to progress within a growing business.
• 28 days holiday (including bank holidays).
• Pension scheme