Fareham Customer Service Advisor – Fast-Paced Helpdesk

Confidential; Fareham; On-site; GBP 19,000 - 21,000; Full time

Job summary

RSR is recruiting a Customer Service Advisor to join a busy team in Fareham. You will be the first point of contact for the public and partner agencies, handling enquiries, providing accurate information, and resolving issues with professionalism.

The role requires excellent communication, strong administrative skills, and the ability to work across several IT systems in a fast-paced environment. Contract is full-time for 6 months, based in Fareham.

Qualifications

• Experience in customer service, contact centre, administration or call handling.
• Excellent telephone communication and interpersonal skills.
• Experience handling challenging or sensitive enquiries.
• Strong data entry skills with high attention to detail.
• Ability to work across multiple computer systems simultaneously.
• Experience maintaining accurate records and customer information.

Responsibilities

• Be the first point of contact for calls and email enquiries.
• Provide accurate advice and information on a range of services.
• Resolve queries at first contact where possible.
• Escalate complex enquiries to specialists with proper notes.
• Process customer payments securely.
• Maintain records across IT systems and databases.
• Investigate enquiries using multiple systems to identify resolutions.
• Support teammates during peak periods.
• Handle sensitive information with discretion and professionalism.
• Maintain high standards of customer service and manage expectations.

Skills

Customer service

Telephone communication

Data entry

Attention to detail

Multisystem navigation

Teamwork

Education

GCSEs incl English & Maths

Tools

CRM software

Database systems

Payment processing systems

Job description

RSR is recruiting a Customer Service Advisor to join a busy team in Fareham. You will be the first point of contact for the public and partner agencies, handling enquiries, providing accurate information, and resolving issues with professionalism.

The role requires excellent communication, strong administrative skills, and the ability to work across several IT systems in a fast-paced environment. Contract is full-time for 6 months, based in Fareham.