Customer Service Advisor

Prestige Recruitment Group; England; On-site; GBP 26,000; Full time

Job summary

A leading company in the recruitment sector is seeking a Customer Service Advisor to join a vibrant team. You will handle inbound and outbound customer communications, providing support and technical expertise. The role requires strong communication skills and a commitment to enhancing your knowledge, offering a salary of £26,000 and a robust benefits package including health care and generous holiday allowance.

Benefits

25 days holiday + bank holidays

Pension scheme

Healthcare cash plan

Qualifications

• Experience in customer-facing roles.
• Desire to develop knowledge and skills.
• Ambition to learn.

Responsibilities

• Support & provide customer service to internal and external customers.
• Dealing with various types of orders and inquiries.
• Offer technical support to customers based on product knowledge.

Skills

Communication

Listening skills

Complaint handling

IT literacy

Job description

Customer Service Advisor

Working part of a busy customer service team, you will aim to support & provide customer service to internal and external customers. Lovely, vibrant office to work in, with self-motivated people.

The role will involve dealing with customers in a professional and timely manner. Customer service is required when answering inbound/outbound calls from internal and external staff, where various types of orders and enquires will come in.

You will develop knowledge of products to offer technical support to the customers. Working in conjunction with other departments to support and improve the functions of the business.

Requirements

• Experience working in a customer-facing role
• Be able to communicate verbally and through email
• Have a desire to develop knowledge and skills
• Complaints handling experience
• IT literate
• Good listening skills
• Ambition to learn
• Appliances/Homeware experience is desired

Benefits:

• 25 days hol + bank holidays
• Pension scheme
• Healthcare cash plan

The ideal candidate will have worked in customer service, sales order processing, or sales admin background.

Monday - Friday 36 hours

Salary £26,000

Excellent benefits package