Customer Service Advisor

ABL 1 Touch Group Ltd; Warrington; On-site; GBP 18,000 - 27,000; Full time

Job summary

Join ABL 1 Touch Group Ltd as a Customer Service Advisor. You will be the primary contact for customers after they've made a claim, guiding them through the process and ensuring they receive timely updates on their repairs. This role requires excellent communication and organizational skills, along with a friendly and empathetic demeanor. Enjoy 28 days of holiday, a celebration day, and various other benefits.

Benefits

28 days holiday (including bank holidays)

Extra paid Celebration Day

Life Assurance & Long Service Awards

Healthcare Cash Plan & Employee Assistance Program

Pension, Cycle to Work Scheme & LV insurance discounts

Fun social events & generous Refer-a-Friend bonuses

Qualifications

• Confidence using digital systems and multitasking.
• Previous experience in motor insurance, call centres, or customer service is a plus.

Responsibilities

• Be the first point of contact for customers post-claim.
• Schedule repairs and arrange courtesy cars.
• Provide updates on repair progress and timelines.

Skills

Excellent communication

Strong organisation

Attention to detail

Team-player mindset

Job description

Direct message the job poster from ABL 1 Touch Group Ltd

Customer Service Advisor

Join a team where people come first – and service means everything.

At ABL 1Touch, we’ve been a trusted name in vehicle repair since 1994 – known for expert craftsmanship, reliable service, and genuine care for our customers. As we continue to grow, we’re looking for a friendly, organised Customer Service Advisor to join our Warrington team and help keep things running smoothly.

Your Role:

You’ll be the friendly voice and helpful hand guiding our customers after they’ve made a claim with their insurer – keeping them updated, answering questions, and getting them booked in for repairs.

Here’s what you’ll be doing:

• Be the first point of contact for customers post-claim
• Handle inbound calls and customer enquiries with professionalism and empathy
• Schedule repairs and arrange courtesy cars
• Provide updates on repair progress and timelines
• Keep systems accurate and up to date
• Spot and flag any concerns early to keep things on track

What You’ll Need:

• Excellent communication and people skills
• Strong organisation and attention to detail
• Confidence using digital systems and multitasking
• A positive attitude and a team-player mindset

Bonus points if you’ve worked in motor insurance, call centres, or customer service roles before – but it’s not a deal-breaker!

What’s in it for You?

We know a great team is built on happy people, so we offer:

• 28 days holiday (including bank holidays)
• An extra paid Celebration Day – just because
• Life Assurance & Long Service Awards
• Healthcare Cash Plan & Employee Assistance Program
• Pension, Cycle to Work Scheme & LV insurance discounts
• Fun social events & generous Refer-a-Friend bonuses

Sound like a good fit?

We’d love to hear from you – apply now and let’s get started!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

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