Customer Service Advisor

Zest.; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Bonus

Holiday allowance 22–27 days

Office in Bournemouth

Onsite chef

Social events

Pool table

Training and coaching

Wellbeing support

Health cash plan

Job summary

Zest is hiring a Customer Service Advisor in Bournemouth for a full-time, office-based role. You will handle inbound and outbound calls, delivering solutions for appliance repair and care, with comprehensive training provided.

The role includes a weekly pays schedule and opportunities to grow within a supportive team. The company offers a competitive salary (£26,500), holiday entitlement, and wellbeing benefits.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and quick thinking.
• Empathetic approach to handling customer needs and concerns.
• Positive attitude and adaptability to changing circumstances.
• Commitment to teamwork and collaborative environment.
• Desire to learn, grow, and take on new challenges.

Responsibilities

• Engage with customers via inbound and outbound calls to provide solutions and support for appliance repair and care.
• Deliver helpful, accurate information and resolve issues efficiently.
• Participate in training and coaching to maintain high service standards.

Skills

Customer service

Communication skills

Problem solving

Empathy

Positive attitude

Teamwork

Adaptability

Willingness to learn

Job description

Join our team as a Customer Service Advisor at Zest!

Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team.

Why join Zest?

• Competitive salary of £26,500, plus bonus
• 22 days holiday (rising to 27 with tenure)
• Full-time 37.5 hours per week (rotational Saturday shifts)
• Wages paid weekly, so every Friday is payday!
• Modern offices in Bournemouth, spend your breaks at the beach!
• Onsite chef and subsidised meals
• Regular social events to connect with your peers
• Onsite pool table for downtime
• Comprehensive training and coaching
• Health cash plan, virtual GP, counselling and wellbeing support

As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.

What we’re looking for:

• Proven customer service experience in a fast-paced environment.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills, with the ability to think on your feet.
• An empathetic approach to handling customer needs and concerns.
• A positive attitude and the ability to adapt to changing circumstances.
• Commitment to teamwork and contributing to a collaborative environment.
• A desire to learn, grow, and take on new challenges.

Job role: Full time, Office Based