Customer Service Advisor

TN United Kingdom; Eastleigh; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A dynamic and rapidly growing distribution business is seeking Customer Service Advisors for a permanent role. This position offers the flexibility to work from home three days a week after training, which lasts approximately 12 weeks. As a key member of the team, you will handle customer inquiries, resolve delivery issues, and ensure a smooth service experience. With a competitive salary ranging from £23,500 to £26,500, along with performance bonuses, this opportunity is perfect for those looking to grow in a supportive environment. Join a company that values customer satisfaction and employee well-being.

Qualifications

• Experience in customer service is advantageous, but not essential.
• Ability to resolve issues in a calm & professional manner.

Responsibilities

• Answering customer emails and phone calls.
• Resolving issues with deliveries or products.
• Data processing and inputting onto a bespoke CRM system.

Skills

Customer Service Experience

Problem-Solving Skills

Data Processing

Communication Skills

Tools

Bespoke CRM System

Job description

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Recruitment Solutions have been working in partnership with a market leading distribution business for a number of years. Due to huge growth (30% in the last year!) we are looking for a number of Customer Service Advisors to join the team on a PERMANENT basis.

Job summary

• Didcot
• 9am-5pm (flexibility can be offered) hours per week
• Permanent role
• 23,500-26,500

About the role

As part of this role, you would be able to work from home 3 days a week once training has been completed (approx 12 weeks).

Key Responsibilities:

• Answering customer emails and phone calls.
• Resolving any issues with deliveries or products
• Answering any general enquiries in regards to the services on offer
• Data processing and inputting onto a bespoke CRM system
• Preparing and processing orders
• Liaising with different departments to ensure a smooth service

Candidate Expectations:

• Experience in customer service is advantageous, but not essential
• Ablility to resolve issues in a calm & professional manner whilst remaining empathetic
• Monday – Friday
• 9am – 5pm (approx) – some flexibility can be offered
• £23,500 p/annum (+ performance bonuses, allowing up to £26,500)
• 2 days working in the office, 3 days working from home (once training completed)