Customer Service Advisor

Grafters Recruitment Consultants Ltd; Eastbourne; On-site; GBP 26,000 - 28,000; Full time

Job summary

Grafters Recruitment Consultants Ltd in the United Kingdom is seeking a fast-paced Logistics Quotations Administrator to quote UK and international shipments, liaising with agents and hauliers to tailor the best service for customers. You will track shipments, guide on documents and transit times, and price by volumetric weight.

Strong customer service and Excel skills are essential. Hours are Mon-Fri 8:30am-5:30pm; salary is £26,000-£27,500 per year.

Qualifications

• Strong customer service experience.
• Organisational skills – able to deal with numbers of jobs at once.
• Confident with excel and emails.
• Deal with enquiries by phone and email; generate quotes.
• Ability to calculate volumetric weights and price accordingly.
• Liaise with agents and hauliers to coordinate shipments.

Responsibilities

• Quote customers for UK and international shipments to best suit their needs.
• Track shipments and resolve issues on route.
• Guide customers on documents, clearance requirements and transit times.
• Provide clearance information to agents.
• Send quotes to customers and handle enquiries by phone/email.

Skills

Customer service

Excel

Communication

Organisation

Problem solving

Quotes by phone

Attention to detail

Teamwork

Tools

Excel

Job description

This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.

• Tracking shipments and resolving issues that may arise on route.
• Guiding customers on documents, clearance requirements and transit times.
• Providing clearance information to agents.
• Ability to calculate volumetric weights of shipments and price accordingly.
• Answering the phone to deal with enquiries.

• Organisational skills – able to deal with numbers of jobs at once
• Strong customer service experience
• Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
• Confident with excel and emails
• Working well with others and keeping up strong lines of communication
• Dealing with emails and telephone quotes.
• People requesting charge for shipping from around the world.
• Contacting Airlines requesting quotes and speaking to the customers.
• Someone who is confident and good with a calculator/figure.
• Sending out quotes to customers.

Monday-Friday 8:30am-5:30pm

Salary £26,000-£27,500pa