Customer Service Advisor

SevernTrentLife; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Job summary

Severn Trent is seeking passionate Customer Service Advisors to deliver exceptional service within their Wholesale Market Unit. This full-time role in Derby offers a competitive salary and a supportive environment focused on development and making a positive impact. You'll be a key player in ensuring customer satisfaction and process improvement, fitting well into a diverse and inclusive team.

Benefits

Annual company bonus of up to £1,500

33 days leave per year

Flexible benefits scheme

Leading pension scheme

Free on-site parking

Income protection coverage

Severn Trent shares scheme

Two volunteering days per year

Life insurance of 6 times salary

Health fund for private medical treatment

Qualifications

• Experience in retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment.
• Strong character and positive attitude essential.

Responsibilities

• Provide exceptional service to customers and retailers.
• Ensure accurate and efficient handling of queries.
• Contribute to the continuous improvement of service processes.

Skills

Customer-focused mindset

Organizational skills

Great written and verbal skills

Job description

Business Unit: Customer Solutions

Division: CS CC Customer Performance

Pay Grade Level: Level 1 - Customer / Operational Frontline

Post end date: 19-June-25

Salary Range: £26,525.63 to £27,847.21

Role Type: Full Time Contract

Secondment length: N/A

Recruiter: Daniel McCormack

Manager Name: Charlene Barlow

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year, we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Customer Service Advisor roles sit at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby.

Where you will be working 37 hours per week between 8am-4pm Monday to Friday.

Do you have a strong, customer-focused mindset and the ability to work in a team? Or perhaps you’re an organized individual with great written and verbal skills?

Well, if you are, read on.

WHAT YOU’LL BRING TO THE ROLE

We have exciting new roles within our ever-changing and growing specialist back-office function.

As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and NHH customers.

This will include ensuring positive retailer and customer outcomes are at the heart of everything we do. You will ensure we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.

Accuracy and efficiency are key attributes of this role, ensuring a right-first-time mindset. The role holder will also contribute to the continuous improvement of our policies, procedures, and data management strategy.

In this role, you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience.

Your tasks will vary, as will your means of contacting customers whether through voice or email. It is imperative that this is done promptly and properly.

We want someone who’s keen to make a positive difference to our customers. Your character, positivity, and a caring attitude are the qualities we’re looking for. It’s great if you have some customer-focused experience such as retail, hospitality, sales, or similar. But even if you haven’t, we can help you with this.

It’s a fast-paced environment, so you’ll need to be comfortable resolving one query and then moving quickly onto the next.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude, we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences, and backgrounds help us to learn and better serve our communities.

We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.

We have a range of benefits that recognize great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favorite perks:

• A great salary of £26,525.63 with a pay review each year!

• Annual company bonus of up to £1,500

• 33 days leave per year - that’s 25 days annual leave and another 8 days in lieu for bank holidays worked. You can also buy an additional 5 days holiday per year.

• Flexible benefits scheme including discounted goods and services, such as cinema tickets, shopping, restaurant vouchers, holidays, etc.

• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

• Free on-site parking

• Income protection covering half salary for up to five years if you are unable to work

• Severn Trent shares scheme, offering the opportunity to purchase discounted shares

• Family-friendly policies

• Two volunteering days per year

• Life insurance of 6 times salary

• Accident insurance

And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with our free physio, mental health counseling, and virtual GP services.

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, make sure you have an updated copy of your CV and about five minutes to spare.

If your curiosity has peaked and you want to find out more, search #LifeAtSevernTrent on social media.

Ps. We’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails!