Customer Service Advisor

MET Recruitment; Dudley; On-site; GBP 25,000 - 26,000; Full time

Job summary

A well-established company in Dudley seeks a Customer Service Advisor due to expansion. The role involves maintaining customer relationships, managing orders, and ensuring excellent service. Competitive salary package and benefits included.

Benefits

Company Pension

Health Insurance upon probation

Free Car Parking on site

22 days holidays plus Bank holidays

Qualifications

• Previous customer service experience in a manufacturing industry is desirable.
• Customer driven and results oriented.
• Good time management and ability to prioritize workload.

Responsibilities

• Build and develop lasting relationships with customers.
• Proactively manage orders and respond to queries professionally.
• Ensure excellent customer satisfaction and improve retention.

Skills

Customer driven

Attention to detail

Excellent communication

Time management

Tools

MS Office

ERP/CRM Experience

Job description

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• Hours of work: Monday – Thursday 07:45 – 16:45, Monday – Friday 07:45 – 13:45 (the week after – Rotating)
• Company Pension
• Health Insurance – upon successful completion of probationary period
• Free Car Parking on site

Due to expansion and company growth, we are seeking for a customer service advisor to join a well-established company in the Dudley area. The successful applicant will report to the Customer Services Manager and be responsible for the day-to-day support to customers while liaising effectively with internal company functions. This is a highly interesting and challenging role which will support the growth of the company to always ensure excellent customer satisfaction.

Key Responsibilities

• Build and develop lasting relationships with new and existing customers to achieve sales growth and improve customer retention.
• Maintain strong relationship with internal teams on site and in the field to ensure that first class customer service is delivered.
• Prioritise and coordinate tasks to ensure customer delight, respond effectively and timely to enquiries.
• Work as an integral part of the Customer Services Team acting in a professional manner and convey a positive and constructive approach.
• Proactively manage orders, respond to queries in a professional and friendly manner and use own initiative to ensure that orders go through without issue.
• Embrace new processes and systems to drive continuous improvement throughout the department.
• Previous Customer services experience in a manufacturing industry is desirable, however applicants without these skills and those who possess potential, and attitude will be considered.
• Customer driven and results orientated
• Attention to detail with the ability and determination to quickly respond calmly to customer enquiries.
• Excellent communication with confident and proactive customer services skills.
• Good time management and ability to prioritise workload
• Knowledge and exposure to export procedures
• Strong MS Office, ERP/ CRM Experience, Microsoft Business would be an advantage

Job Information

Job Reference: JOB3210_1680625985Salary: Salary From: £25000Salary To: £26000Job Industries: Call Centre and Customer ServiceJob Locations: Dudley, West MidlandsJob Types: PermanentJob Skills: Customer Service Advisor

Customer Services Advisor

Dudley

Permanent

£25,000-£26,000

What’s on offer:

Holidays: 22 days plus Bank holidays

Hours of work: Monday – Thursday 07:45 – 16:45, Monday – Friday 07:45 – 13:45 (the week after – Rotating)

Company Pension

Health Insurance – upon successful completion of probationary period

Free Car Parking on site

Due to expansion and company growth, we are seeking for a customer service advisor to join a well-established company in the Dudley area. The successful applicant will report to the Customer Services Manager and be responsible for the day-to-day support to customers while liaising effectively with internal company functions. This is a highly interesting and challenging role which will support the growth of the company to always ensure excellent customer satisfaction.

Key Responsibilities

Build and develop lasting relationships with new and existing customers to achieve sales growth and improve customer retention.

Maintain strong relationship with internal teams on site and in the field to ensure that first class customer service is delivered.

Prioritise and coordinate tasks to ensure customer delight, respond effectively and timely to enquiries.

Work as an integral part of the Customer Services Team acting in a professional manner and convey a positive and constructive approach.

Proactively manage orders, respond to queries in a professional and friendly manner and use own initiative to ensure that orders go through without issue.

Embrace new processes and systems to drive continuous improvement throughout the department.

Your skills

Previous Customer services experience in a manufacturing industry is desirable, however applicants without these skills and those who possess potential, and attitude will be considered.

Customer driven and results orientated

Attention to detail with the ability and determination to quickly respond calmly to customer enquiries.

Excellent communication with confident and proactive customer services skills.

Good time management and ability to prioritise workload

Knowledge and exposure to export procedures

Strong MS Office, ERP/ CRM Experience, Microsoft Business would be an advantage

Job Information

Job Reference: JOB3210_1680625985Salary: Salary From: £25000Salary To: £26000Job Industries: Call Centre and Customer ServiceJob Locations: Dudley, West MidlandsJob Types: PermanentJob Skills: Customer Service Advisor